Important information - 04/10/2019

We are pleased to announce the completion of the combination between OneSavings Bank plc and Charter Court Financial Services Group plc (CCFSG). CCFSG is the parent company of Charter Court Financial Services Limited which trades as Charter Mortgages. As a mortgage customer there is no change, everything remains the same, however if you do have any questions please call us on 0333 240 61 63.

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Welcome to Charter Mortgages

Rest assured that Charter Mortgages will treat you fairly in managing your mortgage account, we are here to listen and help you where we can. Our administration team are available on 0333 240 61 63, 8am-6pm Monday to Friday to discuss your individual circumstances, please contact us direct if you are an existing customer and need help with the following:

  • General account enquiries
  • Mortgage statements
  • Direct Debits and standing orders
  • Early repayment quotations

If, unfortunately, you find yourself in difficulty meeting your mortgage payments please call us direct on 0333 240 61 65. Our opening hours are 8am-6pm Monday to Friday and 9am-12pm on Saturdays. If you need help out of hours, you may find it useful to read our financial support document , which is downloadable from here.

About us

Charter Mortgages Limited is closed to new mortgage business. Existing customers should contact us on the number shown above with any queries regarding their mortgage account.

Charter Mortgages is a trading name of Charter Mortgages Limited which is registered in England and Wales with company number 06749495. Charter Mortgages Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register Firm Reference Number 739516).

Registered Office: 2 Charter Court, Broadlands, Wolverhampton, WV10 6TD.

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