Important Information - COVID-19

If you’ve been affected by COVID-19, rest assured that we want to do all we can to help.

In order to do so, we’ll need to gain a full understanding of your financial circumstances to consider what options may be available to you.

For further details, please visit our COVID-19 support page which we’re updating regularly in line with the latest guidance.

About us

We are pleased to announce the completion of the combination between OneSavings Bank plc and Charter Court Financial Services Group plc (CCFSG). 'CCFSG is the parent company of Charter Court Financial Services Limited of which Charter Mortgages limited is a subsidiary company. As a mortgage customer there is no change, everything remains the same, however if you do have any questions please contact us.

Please click here for further details.

Rest assured that Charter Mortgages will treat you fairly in managing your mortgage account, we are here to listen and help you where we can. Please contact us if you are an existing customer and need help with the following:

  • General account enquiries
  • Mortgage statements
  • Direct Debits and standing orders
  • Early repayment quotations

If, unfortunately, you find yourself in difficulty meeting your mortgage payments please contact us. Our opening hours are 8am-6pm Monday to Friday and 9am-12pm on Saturdays. If you need help out of hours, you may find it useful to read our financial support document, which is downloadable from here.

Charter Mortgages Limited is closed to new mortgage business. Existing customers should contact us on the number shown above with any queries regarding their mortgage account.

Charter Mortgages is a trading name of Charter Mortgages Limited which is registered in England and Wales with company number 06749495. Charter Mortgages Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register Firm Reference Number 739516).

Registered Office: 2 Charter Court, Broadlands, Wolverhampton, WV10 6TD.

View further information here.